Privacy Policy

This privacy policy explains how we, Charterhouse Mercantile Leisure Limited (“CML”), use any personal information we collect about you when you use this website and as a result of our daily business activity.

CML is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. CML may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

CML’s registered office is Brightwell Grange, Britwell Road, Burnham, Bucks SL1 8DF and we can be contacted by telephone on 01628 669900, or you can write to us at the address above.


We collect information about you when you register with us or place an order for products or services.

We may be required to collect the following information:

  • Full name
  • Contact information including email address
  • Information relevant to customer surveys and/or offers
  • Telephone enquiry data


We collect information about you to process your order, manage your account and improve our products or services. We will contact you with promotional emails or phone calls highlighting new services and any other information which we think you may find interesting. We will only use the email address and phone number provided. If for whatever reason you no longer wish to be contacted by us you will have the opportunity to opt out at which point all of your details will be deleted from our systems.

We also use Google Analytics to monitor our website metrics. If you would like to know more about this please follow this link:


You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us on 01628 669900. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that is inaccurate.


Your privacy and data protection is very important to us and you can find out more about your data protection rights from the Information Commissioners Office.(ICO)

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 10th July 2018 in line with the GDPR data-protection legislation introduced on 25th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Phone: 01628 669900 or write to us at: Charterhouse Mercantile Leisure Ltd, Brightwell Grange, Britwell Road, Burnham, Bucks SL1 8DF.